B&B Camper & RV Supplies – Return & Refund Policy

At B&B Camper & RV Supplies, we are committed to providing quality products and excellent customer service. However, we understand that sometimes things may not go as planned. Our Return & Refund Policy outlines the conditions under which you may return your RV or Camper and request a refund.

Return Eligibility

• 30-Day Return Window: Customers may return their RV or Camper within 30 days of delivery. The vehicle must be in original condition with no signs of use, damage, or modification.
• Documentation and Accessories: The RV or Camper must include all original documentation (title, registration, warranty paperwork, etc.) and accessories.
• Non-returnable Items:
  • Custom-built RVs or Campers
  • Special-order RVs or Campers
  • Any RV or Camper used for more than 100 miles post-delivery

Return Process

1. Requesting a Return:

   • To initiate a return, please contact our customer support team at +1 (234) 274-5233 or email us at sales@bbcamperandrv.com. You will receive a Return Merchandise Authorization (RMA) number, which is required for processing the return.

2. Return Shipping:

   • The customer is responsible for all return shipping costs unless the return is due to damage during shipping or a manufacturing defect.
   • We recommend using a shipping method with tracking and insurance, as B&B Camper & RV Supplies is not liable for lost or damaged return shipments.

3. Inspection and Refund:

   • Once the RV or Camper is received and inspected, you will be notified of the status of your return.
   • If the return is approved, we will issue a refund to your original payment method within 10 business days.

Refund Details

• Restocking Fee: A 10% restocking fee will be applied to all returns. This will be deducted from the refund amount.
  • Example: If you purchased an RV for $50,000, the restocking fee would be $5,000, and you would receive a refund of $45,000.
• Non-Refundable Costs:
  • Original shipping fees are non-refundable.
  • Return shipping fees are the responsibility of the customer (except in cases of damage or defect).
• Down Payment Refunds:
  • If the order is canceled after the down payment has been made but before shipping, we will refund the down payment minus a 5% administrative fee.
• Financing-Related Refunds:
  • If you financed the purchase of your RV or Camper, any refunds will be processed according to your financing agreement, and additional terms may apply.

Damaged or Defective Products

If your RV or Camper arrives damaged or defective, please follow these steps:

1. Report the Issue:

   • Contact us within 24 hours of delivery at +1 (234) 274-5233 or email sales@bbcamperandrv.com. Provide photos and a detailed description of the damage or defect.

2. Resolution Process:

   • Depending on the nature of the damage, we will either:
     • Arrange for repair at no additional cost to you.
     • Replace the vehicle, if possible.
     • Issue a full or partial refund.

3. Insurance Claims:

   • For any damage incurred during shipping, we will file a claim with the shipping provider on your behalf and coordinate the resolution.

Late or Missing Refunds

If you haven’t received a refund within the specified time frame, please do the following:

1. Check with your bank or credit card provider, as there may be a delay in processing.
2. If the issue persists, contact us at sales@bbcamperandrv.com, and we will investigate the matter.

Exceptions

• Custom Orders: Custom-built RVs and Campers, or those specially ordered according to customer specifications, are non-refundable and non-returnable unless damaged or defective upon arrival.
• Used RVs/Campers: Vehicles that show signs of use, damage, or modification are ineligible for return.

Contact Us

If you have any questions regarding our Return & Refund Policy, please feel free to contact us at:

B&B Camper & RV Supplies
16135 Healdsburg Ave,
Healdsburg, CA 95448,
United States
Tel: +1 (234) 274-5233
Email: sales@bbcamperandrv.com